Last Updated: June 2026
At RedRock Jackets, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are happy to assist you with returns, refunds, or exchanges in accordance with the policy below.
Items may be returned within 30 days of the delivery date provided that:
RedRock Jackets reserves the right to reject returns that do not meet these requirements.
The following items cannot be returned or refunded:
Once your return is received and inspected, we will notify you regarding the approval or rejection of your refund.
Approved refunds will be issued to the original payment method used for the purchase.
Please allow:
3–5 business days for inspection.
5–10 business days for your financial institution to process the refund.
Original shipping charges are non-refundable unless the return is due to our error or a defective product.
We currently accept exchanges for:
To exchange an item, please contact our customer support team within 7 days of delivery. If a direct exchange is unavailable, customers may return the original item and place a new order.
If you receive a damaged, defective, or incorrect item, please contact us within 7 business days of delivery.
Include:
Upon verification, RedRock Jackets will provide a replacement or full refund at no additional cost.
Customers are responsible for return shipping costs unless:
We recommend using a trackable shipping service and retaining proof of shipment.
RedRock Jackets is not responsible for returns lost in transit.
We accept international returns within 30 days of delivery. Please note:
Orders may be canceled before shipment.
Once an order has been processed or shipped, it cannot be canceled and must follow the return procedure after delivery.
For returns, refunds, exchanges, or policy-related questions, please contact:
RedRock Jackets Customer Support Email:
Website:
Business Hours:
Monday – Friday, 9:00 AM – 6:00 PM (EST)
RedRock Jackets reserves the right to update or modify this policy at any time. Any changes will be posted on this page with the revised effective date.
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