30-Day Return, Refund & Exchange Policy

At RedRock Jackets, customer satisfaction is our highest priority. If you are not completely satisfied with your purchase, you may request a Return, Exchange, or Order Cancellation in accordance with the policy below. All requests must be submitted within 30 days from the date your order is delivered.

To ensure a secure, transparent, and efficient process, all requests must be submitted through our official Order Return Portal before returning any product. Our Customer Support Team will review every request individually and provide further instructions if your request is approved.

Submit Return or Exchange Request

Eligible Return, Refund & Exchange Reasons

Your request may qualify for approval under the following circumstances:

  • ✔ Wrong item received.
  • ✔ Wrong size received.
  • ✔ Wrong color received.
  • ✔ Item arrived damaged during shipping.
  • ✔ Product is defective due to a manufacturing fault.
  • ✔ Product is significantly different from the product description displayed on our website.

Return Eligibility

To qualify for a return or exchange, the following conditions must be met:

  • ✔ Your request must be submitted within 30 days after delivery.
  • ✔ The item must be unworn, unused, unwashed, and in its original condition.
  • ✔ All original tags, packaging, accessories, and labels must be included.
  • ✔ A valid order number or proof of purchase is required.
  • ✔ All return requests must be approved by RedRock Jackets before any item is shipped back.
  • ✔ Returns sent without prior approval through our Order Return Portal may be refused or delayed.

Items Not Eligible for Return or Exchange

  • ✘ Custom-made or personalized jackets.
  • ✘ Final Sale or Clearance items.
  • ✘ Products showing signs of use, washing, damage, stains, odors, or alterations.
  • ✘ Products returned after the 30-day return period.
  • ✘ Items returned without a valid order number or proof of purchase.

How Our Return & Refund Process Works

The return and refund process is simple and secure.

  1. Submit Your Request
    Complete the Return Request Form through our official Order Return Portal. Include your order number, contact details, reason for the request, and photos if your item is damaged or defective.
  2. Request Review
    Our Customer Support Team will carefully review your request. If additional information is required, we will contact you by email.
  3. Approval & Return Instructions
    If your request is approved, we will send you the return shipping address along with detailed return instructions.
  4. Ship the Item
    Securely pack your jacket in its original condition and send it using a reliable courier service that provides tracking information.
  5. Customer Responsibility
    If you are returning the product because you ordered the wrong size, changed your mind, or for any customer-related reason, you are responsible for safely packaging the item and paying the return shipping charges.
  6. Inspection & Refund
    Once we receive your returned jacket, our Quality Inspection Team will inspect the item. If your return meets our policy requirements, your refund will be approved and processed to your original payment method within 5–10 business days.

Start Your Return Request

Exchange Policy

At RedRock Jackets, we are happy to exchange eligible products within 30 days of delivery, subject to stock availability and approval of your request.

To begin the exchange process, please submit your request through our official Order Return Portal. Our Customer Support Team will review your request and provide further instructions if it qualifies for an exchange.

Request an Exchange

Eligible Exchange Reasons

  • ✔ Wrong size received.
  • ✔ Wrong color received.
  • ✔ Wrong product received.
  • ✔ Product arrived damaged.
  • ✔ Product is defective due to a manufacturing fault.
  • ✔ Product significantly differs from the product description.

Exchange Process

  1. Submit Your Exchange Request
    Complete the Exchange Request Form through our official Order Return Portal.
  2. Request Review
    Our Customer Support Team will carefully review your request and may ask for additional information or product photos if required.
  3. Exchange Approval
    If your request is approved, we will email you the return address along with complete return instructions.
  4. Ship Your Item
    Please package the jacket securely and return it using a reliable courier service with tracking information.
  5. Inspection
    After receiving your returned item, our Quality Inspection Team will inspect it to ensure it meets our exchange requirements.
  6. Replacement Shipment
    Once approved, your replacement jacket will be shipped as soon as it becomes available.

Shipping Responsibility

Shipping responsibility depends on the reason for your return or exchange request.

  • Customer Responsibility
    If you ordered the wrong size, changed your mind, selected the wrong product, or requested a standard exchange, you are responsible for the return shipping charges and any applicable shipping cost for the replacement item.
  • RedRock Jackets Responsibility
    If we shipped the wrong item, wrong size, wrong color, or if the product arrived damaged or defective, RedRock Jackets will cover all return shipping and replacement shipping costs.
  • We recommend using a courier service that provides tracking information, as customers remain responsible for returned packages until they are successfully delivered to our return facility.

Start Exchange Request

Order Cancellation Policy

You may request to cancel your order before it has been processed or shipped.

  • ✔ Cancellation requests should be submitted immediately after placing your order.
  • ✔ Orders that have already been processed or shipped cannot be cancelled.
  • ✔ If your order has already been shipped, you may request a return after delivery in accordance with this Return Policy.
  • ✔ Approved cancellations will be refunded to the original payment method.

Request Order Cancellation

Refund Policy

Once your returned item has been received and inspected, our Quality Inspection Team will determine whether your return qualifies for a refund in accordance with this policy.

Please note that submitting a return request does not automatically guarantee a refund. All returned products must successfully pass our inspection process before any refund is approved.

How Refunds Are Processed

  1. Item Received
    Your returned package is received at our return facility.
  2. Quality Inspection
    Our team carefully verifies that the returned product meets all return eligibility requirements, including condition, tags, packaging, and proof of purchase.
  3. Refund Approval
    If your return is approved, you will receive an email confirming that your refund has been authorized.
  4. Payment Processing
    Approved refunds are issued to the original payment method used when placing your order.
  5. Processing Time
    Refunds are generally completed within 5–10 business days. Processing times may vary depending on your bank, credit card provider, or payment service.

Important Refund Information

  • ✔ Refunds are only issued after the returned item has been received and approved.
  • ✔ Original shipping charges are non-refundable unless the return is the result of an error by RedRock Jackets.
  • ✔ Refunds can only be sent to the original payment method used during checkout.
  • ✔ If your refund has not appeared after the estimated processing period, please contact your payment provider before contacting our support team.

Check Your Return Request

Need Assistance?

If you have any questions regarding your return, exchange, refund, or order cancellation, our Customer Support Team is here to help.

Email: info@redrockjackets.com

Phone: +1 (307) 430-1871

Business Address:
24-38 47th Street,
Astoria, NY 11103,
United States

Go to Order Return Portal

Our Commitment

At RedRock Jackets, we are committed to providing a transparent, fair, and secure shopping experience for every customer. Our Return, Refund, Exchange, and Cancellation Policy has been designed to ensure a clear and straightforward process while protecting both our customers and our business.

Every request is reviewed individually by our Customer Support Team. We strive to resolve all eligible requests promptly and fairly while maintaining high standards of customer service.

For the fastest service, we recommend submitting all return, exchange, and cancellation requests through our official Order Return Portal. This allows us to review your request efficiently and keep you informed throughout the process.

RedRock Jackets reserves the right to decline any request that does not meet the eligibility requirements outlined in this policy or that shows evidence of misuse, abuse, fraud, or unauthorized alterations to the product.

Thank you for choosing RedRock Jackets. We truly appreciate your trust and look forward to serving you again.