Hassle-Free Refunds Quickly and Easily

1. How Long Does It Take to Receive My Refund?

Refunds typically take a tentative 4 to 10 business days to be credited back after the returned item is received at our warehouse. To expedite this process, please contact our support team with your return receipt.

If you haven’t received your refund within the expected timeframe, please check your bank statement from the purchase date to the present date or consult your payment provider. If the issue persists, reach out to us at support@redrockjackets.com, and we’ll assist you promptly.

2. Will I Get a Full Refund After My Return Has Been Approved?

We cover shipping costs for returns, but refund eligibility depends on the reason for return:

• Defective/Damaged Product: If your item arrives faulty or damaged, you will receive a full refund.
• Incorrect Item Received: If we sent the wrong product, we’ll cover the return shipping cost and process a full refund.
• Change of Mind/Size Issues: If you return an item due to personal preference, you are eligible for a full refund.

For more details, visit our Return and Exchange Policy.

3. Refund Process and Payment Method

Once your return is received at our warehouse and inspected, we will initiate the refund to your original payment method. You’ll receive a confirmation email once your refund is processed.

• If your original payment method is unavailable (e.g., your card has expired), we will offer an alternative process.
• If you used a discount or promotional code, only the amount paid will be refunded, not the original full price.
• For exchanges, we’ll process your replacement order as soon as your return is approved.

Frequently Asked Questions

How long does it take to receive my refund?

Refunds are processed within 4-10 business days after receiving your return.

Will I get a full refund, including shipping?

If your order arrived damaged or incorrect, you will receive a full refund, including return shipping costs. However, for returns due to size or preference, original return costs may not be refunded.

How can I check my refund status?

Once your refund is processed, you’ll receive a confirmation email. If you haven’t received the amount within the expected timeframe, check with your bank or contact us at support@redrockjackets.com.

What if I used a discount code on my purchase?

Refunds will be based on the amount paid after discounts, not the original full price. Promotional discounts are non-refundable.

What happens if my refund is delayed?

If your refund is delayed beyond the usual timeframe, contact us at support@redrockjackets.com, and we’ll make sure to assist you promptly.