Return & Exchange Guide

1. Return Instructions

Initiate a Free Return: Visit our Return Center, enter your order number or email, and select a reason for the return (e.g., wrong size or color).
Prepare Your Return: Pack the item securely with all original packaging, tags, and accessories, then ship using a trackable service with return authorization details for faster processing.
Return Shipping Costs: In case of return, we will provide postage label to the buyer. This is only for our US customers.

Initiate the Exchange: Request an exchange within 30 days via our Return Center—select the desired size, color, or preferences (note: additional costs may apply for pricier items).
Return the Original Item: Follow the guidelines in Section 5 to return the item you want to exchange.
Receive Your New Item: Once we inspect your return, we’ll ship a replacement if available or offer alternatives/refund if it’s out of stock.

Inspection: Upon arrival, Decrum inspects returns for eligibility (unused, original tags, etc.).
Refund Issuance: If approved, refunds are credited to your original payment method.
Timeline: Refunds typically appear within 4–7 business days after receipt.
Partial Refunds: Items with worn or missing parts (not due to Decrum’s error) may receive a partial refund, with deductions communicated.

Enter the Order Number in the designated field (e.g., 12345).
Click on the “Start” button to proceed.
Click on the Arrow next to the item you want to return or exchange.
Select an Option based on your preference:
- Get Store Credit
- Return for Exchange
- Return for Refund
Select the Reason for returning or exchanging your item from the dropdown menu.
Click on the “Return or exchange this item” button to proceed.