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We're Here to Help
Whether you have questions about sizing, orders, shipping, or returns, our team is here to assist you.
CONTACT INFORMATION
Contact Information
Have questions about your order, sizing, shipping, or returns? Our dedicated customer support team is here to help you every step of the way.
Office Address
24-38 47th Street
Astoria, NY 11103
United States
Call Us
Email Us
Business Hours
Monday – Friday
9:00 AM – 5:00 PM
WHY CHOOSE US
Why Shop With RedRock Jackets?
We're committed to providing premium leather jackets, dependable customer service, and a smooth shopping experience across the United States.
Premium Quality
Crafted with high-quality materials and attention to detail for long-lasting style and comfort.
Fast USA Shipping
Reliable shipping across the United States with secure packaging and tracking information.
30-Day Returns
Eligible products can be returned or exchanged according to our return policy.
Dedicated Support
Our customer support team is available Monday through Friday to assist you.
FREQUENTLY ASKED QUESTIONS
Need Quick Answers?
Here are some of the most common questions our customers ask before contacting us.
How quickly will I receive a response?
We typically respond to all inquiries within one business day during our regular business hours, Monday through Friday.
Can I get help choosing the right jacket size?
Yes. Our support team is happy to help you select the correct size using your measurements before you place an order.
Can I modify my order after placing it?
If your order has not yet entered processing, we'll do our best to update it. Please contact us as soon as possible.
How do I start a return or exchange?
Simply contact our support team with your order number, and we'll guide you through the return or exchange process.
Do you ship throughout the United States?
Yes. We currently deliver orders across the United States.
How can I track my order?
After your order ships, you'll receive an email containing your tracking number and shipping updates.
Still Need Assistance?
Our customer support team is ready to help with sizing, orders, shipping, returns, and product questions. We're committed to providing fast and friendly service.